IT Support Pack Services

Flexible, on-demand technical support tailored to your business needs.

Remote & On-site Support
IT system & Hardware Maintenance
User Assistance & IT advisory
Bilingual Support (English and Japanese)

Our experienced engineers ensure timely response and effective resolution to keep your daily operations running smoothly. Available throughout the contract term, this service provides a cost-effective and flexible solution for all your IT needs.

1) Hourly Support

Flexible Pay-As-You-Go IT Support tailored to your needs.

Plan Details:

Prepaid hours used only for actual support delivered.
Annual contracts starting from 20 hours.
Additional hours can be added as needed.

Pricing:
Starting from $250 / month (Billed annually)

Best for:
Companies seeking cost-efficient, as-needed technical support.

2) Unlimited Support

Flat-Rate, your all-inclusive Managed IT Partner.

Plan Details:

No hourly limitations for support.
All-Inclusive assistance for all IT issues and requests.

Pricing:
Rates are customized based on the number of devices. Annual billing preferred (Monthly payment options available).

Best for:
Businesses that want to outsource their entire IT management.

Solutions in Action

Client’s Challenge

No dedicated IT staff in the Singapore office. Difficulties in maintaining the IT infrastructure, Security measures, OS updates, and version upgrades.

TMS solution

Support Pack Service

✔ Providing appropriate support for various needs, from PC procurement and antivirus software installation to regular version upgrade.

✔ Providing backup support aligned with instructions from the Japan HQ.

Customer’s Voice

With no dedicated IT staff, security measures and PC management were a heavy burden. By outsourcing to TMS, we received reliable support regarding directives from our Japan HQ, we can now focus on our core business with peace of mind.